Return and Refund Policy

Return and Refund Policy

At Ar Rafi Store, we strive to ensure your satisfaction with every purchase you make. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within 14 days of receiving your order. Please read the following guidelines carefully:

Returns:

  1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, altered, or missing parts for reasons not due to our error will not be accepted for return.

  2. Initiating the Return: To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us via [provide contact details: email/phone number]. Please provide your order number and a brief explanation of the reason for the return.

  3. Return Shipping: Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect due to our error. We recommend using a trackable shipping service to ensure safe and prompt delivery.

  4. Refund Process: Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [specify time frame, e.g., 3-5 business days].

Refunds:

  1. Late or Missing Refunds: If you haven’t received a refund within the specified time frame, please first check your bank account or credit card statement. If the refund is not reflected, please contact your financial institution as processing times may vary. If you have completed these steps and still have not received your refund, please contact us immediately.

  2. Exchanges: Unfortunately, we do not offer exchanges at this time. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

  3. Non-Refundable Items: Certain items are exempt from being returned or refunded, including gift cards and downloadable software products.

  4. Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please contact us immediately for assistance. We will work to resolve the issue promptly and provide a replacement or refund as necessary.